Goals, Leadership, Marketing, Personal Growth, Team Building

Communication Breakdown

Are you an effective communicator – with your employees, co-workers, clients, leads and prospects?  Do you sometimes feel that people aren’t listening to you when you have clearly communicated ideas, instructions, value, etc.?  What can you to get people to understand what you are trying to communicate?

At Action we have a saying “Communication is the response you get.”

What, exactly, does that mean?  Well, if people don’t seem to be listening to you and reacting the way you desire, it is you, not them, that are the issue.  You wonder why they can’t seem to hear you, but the reality is they don’t understand the language you are speaking.  In other words, it’s all Greek to them.

When communicating with people, make sure they understand what you are trying to say.  We don’t all think and process information in the same way.  What may be clear to one person may not be clear to another.  Be sure that you are clear and concise in your communication.  Make sure you listen to the responses and look for signs that they don’t understand what you are trying to say.  Talk to people in language they understand and then ask them questions to see if they are interpreting what you are saying the way you intended.

This is easy to do if you pay attention to the different ways that people process information.   Most people learn either visually, auditorally or kinesthetically.  You can learn which way people learn best by paying attention to a few factors.

Visual learners need to see the information.  They learn best when they are show information.  They like to see material that backs up the instruction.  You may notice that a visual learner looks up when listening as they are trying to visualize the information.  Be sure that you use visual language with them.  Do you see what I mean?

Auditory learners need to hear the information.  They learn best when they are presented information via sound.  They learn well from tapes and CD’s and prefers that to reading a book.  You may notice that a visual learner turns their ear slightly toward you or looks toward their ear when listening.  Be sure to use auditory language when communicating with them.  How does that sound to you?

Kinesthetic learners learn by determining how things feel.  They like to feel and touch things and things on to learn best.  They learn well from interactive activities.  It matters greatly the feeling they get when learning information and will question things when they don’t feel right.  Be sure to use kinesthic language with communicating with them.  How does that feel to you?

When its seems that no one is paying attention and your instructions are not being followed, you need to accept the problem is with you not the listener.  Try rephrasing what you are communicating or find other ways to present the information.  When you view the issue in this light in gives you the ability to make it work instead if repeating the same misunderstood information.


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One Response to Communication Breakdown

  1. Ronald P. Dobransky, CPSS says:

    I thought “Communication Breakdown” was a hit song by Led Zepplin? lol

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